At ProfileVouch, we stand behind the quality of our services. This Refund Policy explains the circumstances under which you may be eligible for a refund, cancellation, or adjustment. Our refund policy distinguishes between "service performed" and "guaranteed outcome."
1. One-Time Profile Services
1.1 Before Work Begins
If you have purchased a profile creation service and we have not yet begun work on your profile, you may request a full refund within 48 hours of purchase.
1.2 Work in Progress
If we have already started working on your profile (e.g., designing the layout, formatting your information), a 50% refund may be issued at our discretion, less any processing fees. This reflects the work already performed.
1.3 Completed Profile
Once your profile has been completed and delivered to you, no refund will be issued. However, if you are dissatisfied with the final result, we offer a 7-day revision period to make reasonable adjustments at no extra charge.
Important: For Profile Creation services, you are paying for the work of creating your professional profile. Refunds are based on the service performed, not on how you or others perceive the final profile.
2. Custom PVC Cards (Physical Products)
2.1 Custom-Made Products
PVC cards are custom-made to your specifications. Because each card is produced according to your submitted information and design choices, cancellations must be made within 24 hours of placing your order.
Once production has commenced, we cannot accept cancellations and no refund will be issued.
2.2 Printing Defects or Errors
If your PVC card arrives with a printing defect (e.g., smudged text, misaligned design, or physical damage during shipping), we will replace it at no additional cost. Please contact us within 14 days of receiving your order with a photo of the defect.
2.3 Incorrect Information Provided by Customer
If you provided incorrect information for your card and it has already been printed, we are not responsible for errors in the text or design you submitted. A new card may be ordered at a discounted rate.
2.4 Delivery Issues
If your order does not arrive within the estimated delivery timeframe and tracking shows it was not delivered, please contact us. We will work with the shipping carrier to resolve the issue. Refunds for lost items will only be issued after the carrier has confirmed the loss, which may take up to 30 days from the shipment date.
3. Privacy Services
3.1 Privacy Check (One-Time Audit)
The Privacy Check is a discovery service that identifies where your information may appear on selected people-search and data-broker websites. This service is non-refundable once the check has been initiated, as it involves real-time searches and automated data processing.
What you are paying for: You are paying for the search and report, not for a guaranteed number of listings. Results vary based on which services are searched and the information available at the time of the search.
3.2 Privacy Cleanup (One-Time Opt-Out Requests)
If you have purchased a Privacy Cleanup package and we have not yet submitted any opt-out requests on your behalf, you may request a full refund within 48 hours of purchase.
Once we begin submitting opt-out requests, this service is considered partially rendered. A pro-rated refund may be offered based on the number of requests submitted versus the total requested, less any processing fees.
Important: You are paying for our effort to search and submit available requests. Payment does not guarantee that third-party websites will approve every request, nor does it guarantee complete erasure from all sources. The refund policy is based on the work we perform, not on the outcome of third-party processing.
3.3 Privacy Care (Subscription — $19/month)
Privacy Care is a subscription-based service for recurring monitoring and periodic submission of opt-out requests.
- How to cancel: You may cancel your subscription at any time through your account dashboard or by emailing support@profilevouch.com.
- Monthly plans: Cancellation stops future recurring charges. No partial refunds will be issued for the active month's service. The current month's monitoring and submissions have already been performed or arranged.
- Annual plans: If you cancel prior to the end of your annual term, we will issue a pro-rated refund for the remaining unused months, minus a standard administrative processing fee.
- Cancellation confirmation: You will receive a confirmation email when your subscription has been cancelled. Please retain this for your records.
Important: Cancellation stops future recurring charges but does not automatically reverse charges for services already provided. If you cancel mid-month, you will continue to have access to your Privacy Care benefits through the end of your paid billing cycle.
4. How to Request a Refund
To request a refund, please contact us at support@profilevouch.com with the following details:
- Your full name and account email address
- The specific service purchased
- Order reference number
- Reason for the refund request
Our support team will review your request and respond within 3–5 business days.
5. Processing Refunds
Approved refunds will be processed directly to the original payment method used at checkout. Depending on your financial institution or credit card issuer, it typically takes 5–10 business days for the funds to reflect on your account statement.
6. Exceptions & Restrictions
We reserve the right to decline refund requests if we reasonably identify:
- Pattern of fraudulent activity or abuse of our refund policy
- Direct violations of our Terms and Conditions
- Requests submitted outside the explicit timeframes stated above
7. Contact Information
This Refund Policy forms an integral part of our commitment to transparent customer service. ProfileVouch reserves the right to make periodic updates to this policy as required by law or service operational changes.